Terms & Conditions of Trade Clarion Collection Hotel Valdemars

Reservations/Confirmations
All accommodation reservations must be confirmed on time of booking by either a valid credit card deposit or full pre-payment. By issuing the credit card details the Client is giving Clarion Collection Hotel Valdemars ( below “the HOTEL” ) permission to charge the card, if a reservation is cancelled or if an account is left unpaid. Once a reservation has been confirmed, the HOTEL will confirm the reservation back in writing via fax, letter or email.

Bedroom Rates
All rates quoted at time are subject to availability, seasons and time of year, the HOTEL have the right to change and/or amend rates depending on demand.  Once a confirmation is made from the hotel no additional rate changes of will apply.

Check-In
Check-in is from 14.00 on the day of arrival. With regard to group bookings it is the responsibility of the Client to inform all of their Guests of the check-in time. On check-in a credit card number will be requested for each room as a safety deposit.

Check-Out
We ask that Guests vacate their room by 12.00 on the day of departure. If you wish to extend your departure time up to 14.00 it is possible for a supplement of 10Ls or until 18.00 for a supplement of 30Ls.  Late check-out is subject to availability on the morning of departure and you may contact reception if you are interested.

Children’s policy
Children up to the age of 12 years stay for free in the hotel together with a paying adult. Crib for children is free of charge. If an extra bed for children is requested the rate is according to the rate list.

Cancellations
All group and FIT cancellations must be notified to the HOTEL in writing by email or by fax. FITs must be cancelled by 18:00 at the latest on the day prior to arrival for up to two rooms. Three rooms or more must be cancelled latest 48 hours before arrival date. Groups must be cancelled no later than 28 days prior to arrival date. If the group booking is cancelled or the reported number of guests is reduced by more than 33% later than 28 days prior to arrival, 70% of agreed contracted bed and breakfast price for the number of guest short of the number originally stipulated will be charged. For FITs and groups it is provided the HOTEL has not been able to sell the rooms to other clients. In the case of a “no show” the HOTEL will charge 100% of the agreed contract rate including all pre-ordered meals, for the number of guests originally stipulated. The HOTEL can charge up to three nights a to late cancellation or a “no-show”. Last-minute-booking special: Reservations for groups made less than 28days prior to arrival can be cancelled up until 7days before the arrival date at no charge. Later cancellations will be charged 100%

Cancellation by the HOTEL
The HOTEL shall have the right at any time (giving such notice as possible to the Guest) to cancel the accommodation without recourse or liability to the Guest for any loss, damage or changes caused by circumstances outside its control including, without limitation, an "Act of God", war or the threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or nuclear disasters, extreme weather conditions or other event or circumstances which were unusual and unforeseeable and the consequences of which could not have been avoided even if all due care had been exercised.

Health & Safety
The Guests using the facilities at the HOTEL must comply with all the regulations concerning licensing, fire, health and safety. Please observe that the HOTEL is a 100% non-smoking hotel. Smoking is allowed only outside at designated areas.
The HOTEL does not offer any 100% non-allergic rooms. Please contact the hotel for more detailed information.

Invoice
The HOTEL does not invoice to private individuals For companies and organizations the amount must exceed 300LVL. If Guests require settling account through invoicing, individuals must present relationship to company and adequate information for billing.

Prepayment/Deposit
For certain orders and arrangements the HOTEL holds the right to request a down payment to be made in order to ensure service. Down payment shall be received by the HOTEL in specified time and if any delay or failure to do so, the HOTEL are not obligated to honor the contents of the order.

Extra Accounts
Guests with reservations that are booked through an agent or other outside party must settle all accounts for items not covered by the voucher of the operator upon departure. In case of non-payment, the representatives of the operator must make their best endeavors to assist the hotel in collection of the money due.

Credit Card
The HOTEL only accepts the following valid credit cards, MasterCard, Visa, Maestro and American Express. The credit card that is used to guarantee your reservation must not expire before the arrival date.

Foreign Currency
The HOTEL does accept payments in LVL and EUR but does not exchange any foreign currency. The HOTEL calculates the EUR currency exchange after the official rate of Bank of Latvia.

Cash Back
The Hotel does not offer a cash back facility with any credit or debit cards.

Data Protection Policy
The Hotel is committed to protecting (i) the privacy of its Guests; and (ii) the confidentiality of the information provided to it by Guests. Your personal details will not be sold on or passed on to third parties.

Complaints
We attempt to deal with complaints as speedily as possible, complaints must be addressed to a member of staff immediately and given sufficient opportunity to rectify the situation to your satisfaction. If you are still unsatisfied ask to speak to a manager who will address your issue. If you are still unsatisfied, the Duty Manager will ask you to fill out a complaint form (so that the complaint is documented), your complaint will then be dealt with as soon as the next Senior Manager is on duty.

Accommodation
The HOTEL reserves the right to use a hotel of the same or higher category in the same city or area in the unlikely event of not being able to accommodate the reservation.

Booking Accuracy
The HOTEL take every care to ensure that at the time of going to print, the details in all our leaflets are accurate regarding the description and information about facilities available or planned to be available. Photographs are for general guidance only. There may be occasions where facilities need to be withdrawn due to repair, renovation, development, adverse weather conditions, changes in government legislation or codes of practice or other occurrences outside our control. We reserve the right to make such alterations without prior notice and we are unable to accept any liability as a result thereof.